This Privacy Policy describes how Sculptr AI ("we," "us," or "our") collects, uses, and shares information about you when you use our website at sculptrai.com and the AI voice agent services we provide. By using our services, you agree to the practices described in this policy.
1. Information We Collect
We collect information you provide directly to us, including:
- Contact information — name, email address, phone number, and business name when you submit a form, book a call, or contact us.
- Business information — details about your business, industry, CRM data, and existing workflows when onboarding as a client.
- Communications — messages, emails, and call recordings made in connection with our services.
- Payment information — billing details processed securely through our payment processors. We do not store full card numbers.
We also collect information automatically when you visit our website:
- IP address, browser type, operating system, and device identifiers
- Pages visited, time spent, and referring URLs
- Cookies and similar tracking technologies
2. How We Use Your Information
We use the information we collect to:
- Provide, operate, and improve our AI voice agent services
- Respond to enquiries and communicate with you about your account
- Process transactions and send related information including confirmations and invoices
- Send SMS, email, and voice communications related to your service engagement (with your consent)
- Monitor and analyse usage patterns to improve our services
- Comply with legal obligations and enforce our terms
3. SMS and Voice Communications
When you or your customers opt in to receive SMS messages or automated voice calls through our AI systems, the following applies:
- You will only receive messages if you have expressly opted in via a web form, verbal consent, or other documented method.
- Message frequency varies based on your service configuration.
- Standard message and data rates may apply.
- You may opt out at any time by replying STOP to any SMS message or requesting removal by contacting us.
- For help, reply HELP or contact us at hello@sculptrai.com.
We do not sell, rent, or share your phone number or opt-in data with third parties for their own marketing purposes.
4. How We Share Your Information
We do not sell your personal information. We may share your information with:
- Service providers — third-party vendors who assist in delivering our services (e.g., Twilio for telephony, CRM platforms, hosting providers). These parties are contractually bound to protect your data.
- Business transfers — if Sculptr AI is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
- Legal requirements — when required by law, court order, or governmental authority.
5. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with our legal obligations. Call recordings and SMS logs are retained for a maximum of 12 months unless a longer retention period is required by law or agreed upon in a client contract.
6. Security
We implement industry-standard technical and organisational measures to protect your information against unauthorised access, loss, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
7. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate data
- Request deletion of your personal information
- Opt out of marketing communications at any time
- Lodge a complaint with your local data protection authority
To exercise any of these rights, contact us at hello@sculptrai.com.
8. Cookies
Our website uses cookies to enhance your browsing experience. These include essential cookies required for the site to function, and analytics cookies that help us understand how visitors use our site. You can disable cookies through your browser settings, though some features may not function correctly as a result.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on this page with a revised effective date. Continued use of our services after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Sculptr AI
Email: hello@sculptrai.com
Website: sculptrai.com